COMMUNITY DISCUSSION
Australia marketplace seller will not help: should I contact the platform too?
Yes. ACCC says the first step is usually to contact the seller, but the platform may also be able to help depending on its buyer-protection or dispute policies. Keep the listing, seller profile, order record, payment proof, messages and photos. Official source: ACCC. Guide: https://getinstantlaw.com/online-marketplace-purchases
Community posts are personal experiences and general discussion, not legal advice. Laws and procedures depend on jurisdiction and individual facts.