COMMUNITY DISCUSSION
Australia mortgage hardship: how quickly must the lender respond?
Moneysmart says the lender must write to you within 21 days about the outcome of a hardship request. If it asks for more information, the 21-day response period runs from when you provide that information. Official source: Moneysmart. Guide: https://getinstantlaw.com/debt-collection
Community posts are personal experiences and general discussion, not legal advice. Laws and procedures depend on jurisdiction and individual facts.