COMMUNITY DISCUSSION
Australia online purchase: who is responsible — seller or marketplace?
ACCC says consumer guarantees generally apply against the seller you bought from on the platform, not automatically the marketplace itself. If the seller does not resolve the problem, the platform may still help under its own buyer-protection or dispute policies. Official source: ACCC. Guide: https://getinstantlaw.com/online-marketplace-purchases
Community posts are personal experiences and general discussion, not legal advice. Laws and procedures depend on jurisdiction and individual facts.