Australia travel insurance dispute: can AFCA review a denied claim?

Yes, in many cases. AFCA says it can consider complaints about travel insurance, including claim denials, delays and disputes involving pre-existing-condition exclusions. Complainants should first make sure the insurer has had the chance to deal with the complaint through internal dispute resolution. Official source: AFCA. Guide: https://getinstantlaw.com/travel-insurance-claims-disputes