COMMUNITY DISCUSSION Consumer problems
Australia faulty product: when can I choose a refund instead of a repair?
For a major problem with goods, ACCC says the consumer can choose a refund or replacement. For a minor problem, the business generally gets the opportunity to fix the problem first. Whether a problem is major depends on the circumstances. Official source: ACCC. Guide: https://getinstantlaw.com/refund-warranty-refusals
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