COMMUNITY DISCUSSION Consumer problems
Australia poor service: when can I cancel instead of asking for it to be fixed?
Under Australian Consumer Law, services come with consumer guarantees. If a service has a major failure, ACCC says the consumer can cancel the service contract and get a refund for the unused portion, or compensation for reduced value. If the problem is minor, the business usually gets a reasonable opportunity to fix it first. Official source: ACCC. Guide: https://getinstantlaw.com/poor-uncompleted-services
Community posts are personal experiences and general discussion, not legal advice. Laws and procedures depend on jurisdiction and individual facts.