COMMUNITY DISCUSSION Consumer problems
Australia shop says “contact the manufacturer”: do I have to?
Usually not for a consumer-guarantee problem. ACCC says the business that sold the product cannot refuse to help simply by telling you to contact the manufacturer, except in limited situations such as issues about spare parts or repair facilities. Official source: ACCC. Guide: https://getinstantlaw.com/refund-warranty-refusals
Community posts are personal experiences and general discussion, not legal advice. Laws and procedures depend on jurisdiction and individual facts.