COMMUNITY DISCUSSION Consumer problems
England & Wales faulty goods complaint: what should a letter say?
A useful complaint letter should identify the purchase, explain the fault, state the remedy requested, refer to relevant consumer rights where appropriate, attach evidence and ask for a response within a reasonable period. Citizens Advice publishes current complaint-letter templates for faulty goods and poor-quality services. Official source: Citizens Advice. Guide: https://getinstantlaw.com/guides/formal-dispute-letter-to-company
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