JEZ AIGetInstantLawYOUR LEGAL LIFELINE · YOUR CLEAR WAY FORWARD
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GETINSTANTLAW HELP

What do you need help with?

Choose one. We’ll keep it simple.

I’m not sure — ask JEZ AI
1

Start here

The basics. No legal words needed.

How do I start?+

Choose your country, then tell JEZ AI what happened in your own words. Start with the main problem and add dates or amounts if they matter.

Ask JEZ AI
Why do I need a country and region?+

Law changes by country and often by state, province, territory or legal system. The right location helps keep the information relevant.

Choose my country
Where can I see all legal topics?+

Open Legal Topics and choose the closest match. You can still ask JEZ AI if nothing looks exact.

See legal topics
2

My Matter

Keep one legal problem together.

What is a Matter?+

A Matter is your private workspace for one legal problem. It can hold JEZ AI information, evidence, documents, dates and next steps.

See how Matters work
Where are my saved Matters?+

Open your Dashboard. Your saved legal issues appear there so you can continue where you left off.

Open my Dashboard
Can I tell JEZ what happened instead of typing?+

Yes. Open Legal Inbox and choose Voice Intake. Speak naturally, check and correct the transcript, then confirm your jurisdiction before creating a Matter. You can also upload a document or photo there.

Speak or upload
3

Payments & account

Access, pricing and login help.

Is the first JEZ AI question free?+

Yes. Your initial JEZ AI question can be answered free before paid Matter tools are needed.

See pricing
Is there a monthly consumer subscription?+

No automatic consumer subscription renewal. Consumer Matter products use one-time pricing for the selected Matter.

See Matter pricing
I forgot my password. What do I do?+

Use the password reset page, follow the link sent to your email and create a new password.

Reset my password
How do I delete my account?+

Open the account-deletion page. If you are signed in, you can submit the request directly from your authenticated account. If you cannot sign in, use your account email so we can verify the request.

Delete my account
4

Mobile app

Permissions, purchases and app support.

Why does the app ask for microphone, camera or photo access?+

JEZ Voice Intake uses microphone access only when you choose to record. Camera and photo access are used when you choose to photograph or attach evidence or a document. You can still use other parts of GetInstantLaw without granting a permission you are not using.

Read privacy details
How are mobile-app purchases handled?+

Purchases made inside the native mobile app may be processed through Apple App Store or Google Play billing. The store handles payment-card details; GetInstantLaw receives the purchase and entitlement information needed to provide access.

Read payment terms
Can I restore a business subscription after reinstalling the app?+

Yes. In the mobile app, open Profile and choose Restore purchases. GetInstantLaw rechecks eligible Reseller or White Label subscriptions with the app store and only restores access after the store transaction is verified against your account.

Open my profile
How do I turn notifications on or off?+

Where notification controls are available in your Matter, Lifeline or partner workspace, tap Enable notifications to opt in. Tap the same control again to turn them off. Your phone settings can also block or restore GetInstantLaw notification permission at any time.

Read privacy details
Can I delete my account from the mobile app?+

Yes. The account-deletion page can be opened from the website or the GetInstantLaw mobile app. Signed-in users can submit a deletion request directly, and users who cannot sign in can request deletion using their account email.

Account deletion
5

Community

Public posts, reporting and blocking.

Is Community private?+

No. Community posts, comments and shared media are public discussion content. Keep confidential legal facts, documents, exact addresses, case numbers and other sensitive evidence inside your private Matter instead.

Open Community
Why is my Community video not visible yet?+

Video posts are held for moderator review before publication. This lets GetInstantLaw check video content that cannot be fully screened by the automated text and image safety filter.

Open Community
How do I report a post?+

On a Community post, use Report to send it for moderator review. Reporting does not prove that a post is false or unlawful; it asks the GetInstantLaw moderation team to review it.

Open Community
How do I block another member?+

Use Block on that member’s Community post. Blocking prevents further Community interaction between the two profiles. You can use the same control again if you later want to reverse the block.

Open Community
6

Safety & more help

When the website is not enough.

How do I find a lawyer?+

Open the Lawyer Marketplace and filter by country, region and practice area. GetInstantLaw does not choose or rank a lawyer for you.

Find a lawyer
Should I check the official source myself?+

Yes, especially for deadlines, forms, fees, penalties, court rules and important rights before you act.

Understand our sources
I am still lost. What now?+

Ask JEZ AI: “Help me use GetInstantLaw. Give me one step at a time.” You do not need to know which page you need.

Ask JEZ for one step
Keep private legal information private.

Use your Matter for sensitive evidence and legal documents. Do not send passwords, card details or banking credentials.

Still stuck?

Ask JEZ for one step at a time, or contact support if the website, account or payment is the problem.

Contact support Guide me step by step