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CONSUMER RIGHTS & REFUNDS

Consumer rights for refunds, faulty goods & warranties

Refund refused, product faulty, service unfinished or sale misleading? Choose the country and problem to check the rights, evidence and complaint route that may apply.

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START WITH WHAT WENT WRONG

Choose the closest match.

Faulty or unsafe goodsDefective, broken, dangerous, overheating, recalled or otherwise unsafe products.Open pathway
Refund & warranty refusalsSeller refused a refund, rejected a warranty claim, or insists on a remedy you do not understand.Open pathway
Poor or uncompleted servicesWork was unfinished, delayed, abandoned, badly performed or did not match what was agreed.Open pathway
Subscription & cancellation disputesRecurring charges, auto-renewal, failed cancellation, unclear renewal terms or billing after cancellation.Open pathway
Scams & misleading salesFalse claims, fake sellers, impersonation, bait offers or a purchase that may have been deceptive.Open pathway
Airline & travel disputesCancelled or delayed travel, booking problems, refund disputes, accommodation or package-travel issues.Open pathway
Utility & telecom billing disputesElectricity, gas, water, mobile, internet or broadband charges, credits, usage or service restrictions.Open pathway
Online marketplace purchasesProblems with an item bought through an online platform, marketplace seller, listing or buyer-protection process.Open pathway
Chargebacks & payment disputesCard or account payment disputes, unauthorised charges, duplicate charges, non-delivery or refund-not-received problems.Open pathway
CHOOSE YOUR COUNTRY

Consumer law changes by jurisdiction.

United StatesUnited KingdomAustraliaNew ZealandEnglish CanadaSouth AfricaSingaporeIndiaBrazilPhilippinesThailandGermanyIndonesiaMalaysiaVietnamJapan
REFUND RIGHTS AT A GLANCE

Change of mind and faulty goods are not the same thing.

United StatesChange of mind: no general federal return right. Faults, warranties, deceptive practices and state law can create separate rights.Open source-led country guide
United KingdomFaulty goods: many purchases have a 30-day short-term right to reject. Many distance purchases also have a separate 14-day cancellation period.Open source-led country guide
AustraliaChange of mind is different from an ACL guarantee. Major faults can generally mean refund or replacement; minor faults usually allow repair first.Open source-led country guide
New ZealandChange of mind is not a general CGA right. Serious faults can support rejection and refund or replacement; repairable faults may be fixed first.Open source-led country guide
English CanadaChange-of-mind returns usually depend on store policy unless another right applies. Faulty-goods and cancellation rights vary by province or territory.Open source-led country guide
South AfricaCPA section 56 is not a general change-of-mind window. Qualifying defective goods returned within six months can trigger repair, replacement or refund.Open source-led country guide
SingaporeFor qualifying non-conforming goods, repair or replacement commonly comes first; later price reduction or rescission can apply if statutory conditions are met.Open source-led country guide
Start with why the purchase went wrong.Defect, misdescription, poor service, delivery failure, warranty problem and simple change of mind can lead to different rights and remedies. Can a business refuse a refund?
QUICK CONSUMER QUESTIONS

Common consumer-rights questions

The answer depends on what went wrong and the law that applies where the transaction occurred.

Do I always have a right to a refund?

SHORT ANSWER

No. A faulty or misdescribed product, failed service, warranty problem and simple change of mind can lead to different rights. Start with the problem, seller type and jurisdiction before assuming a refund is available.

What evidence should I keep?

SHORT ANSWER

Keep the receipt or order record, listing or advertisement, warranty terms, photos or video, delivery records and messages with the seller or service provider.

What if the seller refuses to help?

SHORT ANSWER

Keep the refusal in writing if possible. The next route may be a consumer agency, regulator, payment dispute, tribunal or court depending on the jurisdiction and type of transaction.

Write a formal dispute letterUsed car problemsDealer won’t refund a used carSmall claimsDebt collection
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Legal information only — not legal advice.

Jurisdiction first. Source-led guidance after that.

Published and maintained by GetInstantLaw.com. This is a multi-jurisdiction entry page, not a substitute for the country, state, province, territory or legal-system guide that applies to your situation. Trust standard updated .

Legal information only — not legal advice. GetInstantLaw.com is not a law firm. Specific rights, deadlines, penalties and remedies should be checked against the cited authority for the selected jurisdiction.

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Trust standard updated
JurisdictionCountry and regional law kept separate
Source standardOfficial legislation, courts, tribunals, regulators and government sources first
Information typeLegal information only — not legal advice. No lawyer review is implied unless expressly stated.

See our Source Standards, Editorial Standards and Corrections Policy.